Is there a list of FAQ's available for customers?

We are currently working on adding a FAQ page which will be available from the Submit Help form on ASWB.org, a copy of the content is available here: 

What happens to people who previously purchased Individual Practice Tests?

They will continue to access the Practice Tests the same way the did previously.

What happens if they say they didn't get the email with their login credentials?

Access the order in Products and provide them the email address that was used. They should then go to the new login page (https://educators.aswb.org) and use the "I forgot my password" link to get a new password

What should we do if the Candidate does not have access to their email any longer or needs to change the email address on file?

• Verify using your existing process that the individual making the request is someone who is authorized to make the change

• Get a First and Last Name and NEW email address

• Submit the following information to your manager so that IT can create a new login

  • Candidate ID number

  • First Name (as it appears on the order)

  • Last Name (as it appears on the order)

  • NEW Email address

• Advise the Candidate that the change in email address AND username will occur within 1 ASWB business day, and they will receive an email from ASWB once the change has been completed.

• Process the change of email in the existing systems as you normally would

I would like to see what the new system looks like, how do I log in?

We have created a sample user for staff to use. This login information should NOT be given to non-ASWB staff

1. Login at https://test.application.aswb.org (if you see a security warning message, it is ok to proceed)

2. Use the following information to login:

   1. Username: jadams@aswb.org

   2. Password: CSCR0ck$

***As of 9/16/2019 we are currently working on creating individual accounts for all staff to log in with. Once these accounts have been established we will update this section***

The Candidate is asking for a copy of their receipt, what do I do?

Copies of all receipts are available to the candidate online for new product orders when they purchase a Practice Test online. To see their receipt the candidate should:

1. Go to https://products.aswb.org

2. Log into the system with their existing credentials

3. Click on the "User Account" menu on the left side of the screen

4. Click on the "My Transactions" menu item

5. Locate the purchase in the list of transactions

6. Click the View button

They can also locate a copy of the original emails sent to them by having the candidate:

1. Go to https://products.aswb.org

2. Log into the system with their existing credentials

3. Click on the "User Account" menu on the left side of the screen

4. Click on the "Notifications" menu item

5. Locate the email they want to see

6. Click the Print button

What happens when we reset a Practice Test through the Site Admin webpage?

As of August 12th, the “reset” functionality removes the current expiration date from the practice test. In doing this, the Candidate will have another 30 days to access the SAME practice test from the next time they log in.

Resetting the practice test will NOT erase any progress the Candidate has made. For example, if they completed questions 1 through 30 before we “reset” the Practice Test, the next time they log in questions 1 through 30 will still be answered.

If you wish the candidate to have a NEW test, please open a Jira ticket.