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Confirm that the email address we have on the ORDER is the correct email address for the Candidate, if not, contact Robert Adach to request it be changeda Specialist who can update the account email in the ASWBCentral Site Admin tool.
Have the Candidate look through their Junk/Spam folders to ensure that the email was not filtered incorrectly
With the new system, ASWB staff will no longer have access to the password for an account or need to change passwords as Candidates have the ability to reset their password themselves.
Resetting the password is done by the user going to the https://products.aswb.org page and clicking on the "I forgot my password" link, then following the directions
All password reset emails are sent to the email address (also their username) associated with the Candidates order
ASWBCentral password requirements are shown to the user as they are changing their password. A copy of the requirements are located here.
If the system indicates that an account could not be found, have the candidate use the "Forgot Username" link on the login page, and have them enter the email address we have on file.
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