Identify where users may initiate chat from

• Need locations

• for each location provided, we need to know if the widget needs to be available on connected pages. For example, if chat widget is to be shown on the initial registration page, should it be shown on all subsequent pages?

Identify the information to request/require from the user before beginning a chat

• Name

• Email Address

• Reason for contact

Identify where/to whom chat messages should route to

Identify how after-hours / no available agents chat routing should work

Brand chat widgets

• IT will work with MARCOMM to brand each widget to the corresponding pages.

• We will use the ASWB “knot” as the chat avatar.