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As a system I will identify candidates who have failed the examination based on the latest list of scores

As a system, I will generate an email to be sent to identified candidates

As a system, I will send generated emails to the identified candidates

As a system, I will update a Candidates record with a note reflecting email having been sent

As a system, I will capture email addresses with delivery errors

As a system, I will update the candidates record to reflect delivery errors

As a system, I will record campaign email statistics

• Email open rate

• Email click through rate

Does the content of the email have to change (inserting Candidate information, different versions for different levels)

No customization.

Can we pass an identifier to Fifth Theory so we can correlate if a candidate used the process before their next attempt (is this a successful tool)?

We will not provide any identifiers. This will be up to Fifth Theory to track this

Will we IT need to regenerate the emails to candidates?

No. This will be handled by Candidate Services

What email address do we want the emails to be sent from? (IT recommends ASWBServices@aswb.org)

We will use ASWBServices email address. EA/ED will include directions on how to contact ASWB within the content

Do we need to update HelpDesk/LiveChat with new tags and canned responses for contacts regarding the email/service?

Candidate services will update as needed.

Can we please get an outline of the Candidates computer requirements for using this service?

Just a website. No special browser requirements

Who is responsible for troubleshooting issues with accessing and using the Fifth Theory service?

Exam admin will handle initial support, escalating to Fifth Theory. No IT support will be needed.

Will there be a need to reconcile the number of Candidates who used the Fifth Theory service (like we do for ITS) and if so, what is the frequency?

No.