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Fifth Theory (TMI) is a sponsorship program that ASWB has contracted with. We will be using this as a remediation tool for candidates who are unsuccessful on the examination. I
Assumptions
TBD
Requirements
User Story | Importance | Notes | Level of Effort* | |||||||
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| 1 | As a system I will identify candidates who have failed the examination based on the latest list of scores |
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| 2 | As a system, I will generate an email to be sent to identified candidates |
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| 3 | As a system, I will send generated emails to the identified candidates |
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| 4 | As a system, I will update a Candidates record with a note reflecting email having been sent |
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| 5 | As a system, I will capture email addresses with delivery errors |
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| 6 | As a system, I will update the candidates record to reflect delivery errors |
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| 7 | As a system, I will record campaign email statistics |
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Question | Outcome |
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Does the content of the email have to change (inserting Candidate information, different versions for different levels) | No customization. |
Can we pass an identifier to Fifth Theory so we can correlate if a candidate used the process before their next attempt (is this a successful tool)? | We will not provide any identifiers. This will be up to Fifth Theory to track this |
Will IT need to regenerate the emails to candidates? | No. This will be handled by Candidate Services |
What email address do we want the emails to be sent from? (IT recommends ASWBServices@aswb.org) | We will use ASWBServices email address. EA/ED will include directions on how to contact ASWB within the content |
Do we need to update HelpDesk/LiveChat with new tags and canned responses for contacts regarding the email/service? | Candidate services will update as needed. |
Can we please get an outline of the Candidates computer requirements for using this service? | Just a website. No special browser requirements. |
Who is responsible for troubleshooting issues with accessing and using the Fifth Theory service? | Exam admin will handle initial support, escalating to Fifth Theory. No IT support will be needed. |
Will there be a need to reconcile the number of Candidates who used the Fifth Theory service (like we do for ITS) and if so, what is the frequency? | No. |
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