| Question | Answer |
|---|
| What happens to people who previously purchased Individual Practice Tests? | They will continue to access the Practice Tests the same way the did previously. |
| What happens if they say they didn't get the email with their login credentials? | Access the order in Products and provide them the email address that was used. They should then go to the new login page (https://educators.aswb.org) and use the "I forgot my password" link to get a new password |
| What should we do if the Candidate does not have access to their email any longer or needs to change the email address on file? | - Verify using your existing process that the individual making the request is someone who is authorized to make the change
- Get a First and Last Name and NEW email address
- Submit the following information to your manager so that IT can create a new login
- Candidate ID number
- First Name (as it appears on the order)
- Last Name (as it appears on the order)
- NEW Email address
- Advise the Candidate that the change in email address AND username will occur within 1 ASWB business day, and they will receive an email from ASWB once the change has been completed.
- Process the change of email in the existing systems as you normally would
|
| I would like to see what the new system looks like, how do I log in? | We have created a sample user for staff to use. This login information should NOT be given to non-ASWB staff - Login at https://test.productsapplication.aswb.org (if you see a security warning message, it is ok to proceed)
- Use the following information to login:
- Username: TBD jadams@aswb.org
- Password: TBD CSCR0ck$
***As of 9/16/2019 we are currently working on creating individual accounts for all staff to log in with. Once these accounts have been established we will update this section*** |
| The Candidate is asking for a copy of their receipt, what do I do? | Copies of all receipts are available to the candidate online for new product orders when they purchase a Practice Test online. To see their receipt the candidate should: - Go to https://products.aswb.org
- Log into the system with their existing credentials
- Click on the "User Account" menu on the left side of the screen
- Click on the "My Transactions" menu item
- Locate the purchase in the list of transactions
- Click the View button
They can also locate a copy of the original emails sent to them by having the candidate: - Go to https://products.aswb.org
- Log into the system with their existing credentials
- Click on the "User Account" menu on the left side of the screen
- Click on the "Notifications" menu item
- Locate the email they want to see
- Click the Print button
|