They will continue to access the Practice Tests the same way the did previously.

• Verify using your existing process that the individual making the request is someone who is authorized to make the change
• Get a First and Last Name and NEW email address
• Submit the following information to your manager so that IT can create a new login
  • Candidate ID number
  • First Name (as it appears on the order)
  • Last Name (as it appears on the order)
  • NEW Email address
• Advise the Candidate that the change in email address AND username will occur within 1 ASWB business day, and they will receive an email from ASWB once the change has been completed.
• Process the change of email in the existing systems as you normally would

We have created a sample user for staff to use. This login information should NOT be given to non-ASWB staff

1. Login at https://test.application.aswb.org (if you see a security warning message, it is ok to proceed)
2. Use the following information to login:
   1. Username: jadams@aswb.org
   2. Password: CSCR0ck$

***As of 9/16/2019 we are currently working on creating individual accounts for all staff to log in with. Once these accounts have been established we will update this section***

Copies of all receipts are available to the candidate online for new product orders when they purchase a Practice Test online. To see their receipt the candidate should:

1. Go to https://products.aswb.org
2. Log into the system with their existing credentials
3. Click on the "User Account" menu on the left side of the screen
4. Click on the "My Transactions" menu item
5. Locate the purchase in the list of transactions
6. Click the View button

They can also locate a copy of the original emails sent to them by having the candidate:

1. Go to https://products.aswb.org
2. Log into the system with their existing credentials
3. Click on the "User Account" menu on the left side of the screen
4. Click on the "Notifications" menu item
5. Locate the email they want to see
6. Click the Print button