eFor For clarity, this article only references the features and functionality that are available as of the January 2020 2022 release. Future enhancements and functionality are planned for a upcoming releases.
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For Candidates who first accessed their practice test on or after 1/11/2022
The candidate receives a message “You did not agree to the terms of the Association of Social Work Boards Confidentiality Statement and have forfeited your examination appointment and examination fee
This occurs when the candidate took more than the allotted time to accept the Confidentiality Statement or accidentality pressed the decline button.
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Log into the Site Admin tool
Locate and access the Candidates record
In the candidates User record locate the practice test which is displaying the message
Click on the “Issue new IPT” action link.
For Candidates who failed to extend their Practice Test time limit and have already accessed/passed the Confidentiality agreement
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To correct this issue:
Inform the candidate that ANY progress made on the Practice Test will be lost
Log into the Site Admin tool
Locate and access the Candidates record
In the candidates User record locate the practice test which is displaying the message
Click on the “Issue new IPT” action link.
Requirements for Jira tickets
The following items should be included whenever you are opening a Jira ticket for support. Those with a * are required.
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