Page Comparison

As a system I will identify candidates who have failed the examination based on the latest list of scores

There will be no filtering/exclusions of candidates to be contacted.

4

As a system, I will generate an email to be sent to identified candidates

Per meeting on 12/14, there is no requirement to customize content. LOE reflects this.

4 (9.25 - 11.5 if email content will need to be customized)

As a system, I will send generated emails to the identified candidates

5

As a system, I will update a Candidates record with a note reflecting email having been sent

1

As a system, I will capture email addresses with delivery errors

3

As a system, I will update the candidates record to reflect delivery errors

1

As a system, I will record campaign email statistics

• Email open rate

• Email click through rate

2 (0 if we can provide read-only access to MailGun reports, or automate reports)

First run of the report will be for all failures since January 3rd, going forward it will sent on Tuesday afternoon for

*Level of effort indicates the maximum estimated time IT will spend designing, developing, testing and implementing the requirement shown. Not listed is time associated with project management tasks (meetings, official documentation).

Does the content of the email have to change (inserting Candidate information, different versions for different levels)

No customization.

Can we pass an identifier to Fifth Theory so we can correlate if a candidate used the process before their next attempt (is this a successful tool)?

We will not provide any identifiers. This will be up to Fifth Theory to track this

Will IT need to regenerate the emails to candidates?

No. This will be handled by Candidate Services

What email address do we want the emails to be sent from? (IT recommends ASWBServices@aswb.org)

We will use ASWBServices email address. EA/ED will include directions on how to contact ASWB within the content

Do we need to update HelpDesk/LiveChat with new tags and canned responses for contacts regarding the email/service?

Candidate services will update as needed.

Can we please get an outline of the Candidates computer requirements for using this service?

Just a website. No special browser requirements.

Who is responsible for troubleshooting issues with accessing and using the Fifth Theory service?

Exam admin will handle initial support, escalating to Fifth Theory. No IT support will be needed.

Will there be a need to reconcile the number of Candidates who used the Fifth Theory service (like we do for ITS) and if so, what is the frequency?

No.

11/30/2022

Project Launch

12/14/2022

Requirements completed

1/9/2023

Email content from EA/ED due

Received confirmation from Carl that content is to be delivered on 1/9/2023.

1/12/2023 - received 2nd version of email, additional content update is needed.

1/9/2023

Requirement lockdown

1/13/2023

Completion of testing

1/17/2023

1st scheduled launch to occur in production

Launch has been delayed per Felicia

1/20/2023

Final version of template has been provided by Exam Development

1/23/2023

Test emails have been generated and sent to Exam Development and Exam Admin team to verify contents.

1/24/2023

Emails sent to candidates

1,480 emails sent including those to 4 internal addresses for QA process