Processing Score Transfer Orders

This article will outline the process used to process Score Transfer orders

Process Overview

Score Transfers order is imported (if online order) or after the completion of the order (if placed by ASWB Staff)
Score Transfer reports (PDFs) are generated on Tuesday afternoons
1. All generated score reports are stored in the \\dbapps\CRC\ScoreTransferReports folder
2. Reports are named “<Transfer to Jurisdiction> - <Candidate Name>.pdf”
Delivery
1. If receiving Jurisdiction accepts email, the Score Transfer reports will be emailed
  1. Emails are sent via encrypted emails
  2. A maximum of 25 reports are sent per email
  3. Emails are sent via the aswbservices@aswb.org email address
2. CSC staff are emailed if any score reports are available for Jurisdictions that do not accept email
3. IT will monitor the delivery of emails and will attempt to address any delivery failures.
  1. If score transfer failure can not be addressed, IT will advise CSC Management. (and ASWB staff if score transfer report was requested via a Jira ticket.)

Staff may manually resend a generated score report if it is in the \\dbapps\CRC\ScoreTransferReports
Staff may request a previously a score report be resent, or a score report be generated by submitting a JIRA ticket via the Score transfer - Resend request type.
1. If a specific address(es) at the Jurisdiction should receive the Score Transfer report, please include the email address(es) in the ticket.
  1. IT may request approval from Management to process the request.
2. Unless specified in the ticket, the score report will be generated when the next process is run. IT will include the expected generation date when acknowledging the request.
3. Tickets will be placed in pending status until the Score Transfer reports have been generated
4. Tickets will be closed when the report is sent via email. If the request can not be sent via email, the ticket will reflect the filename & location so that it may be manually sent.