Changes After Registration
Name changes after registration
If candidate sent in a score transfer under a different name, then tested with, candidate must supply documentation to show the change of name and why. One the request, the candidate would have had to put the way their name is currently listed.
As notes in the above duplicate score request, candidate shows current name and original information. Candidates also submitted a Marriage certificate. Be sure to verify that the last name matches the spouse’s name and then can update the candidate’s name and save the marriage certificate.
Look up the candidate in Registration and hit the Update candidate info link. Change the last name to reflect what candidate put as their current name. And save the candidate. And notes to show why the changes were processed.
Once the name change is completed in the database, we will need to save this documentation for future reference.
C:\Users\tdiaz\OneDrive - ASWB\Exam Admin - General\CSC Info\Change Documentation
Pick the correct year to save the document and you will want to save as Last Name, First name & Auth#
When putting in name change from a Divorce Decree, you will be putting in the name as Candidate marked their current name on form.
Change SSN after registration
When candidate calls in and SSN is different than what was previously in system from a separate time testing, you can make this change under the following conditions only:
Candidate already passed exams and will not test anymore (Score transfers only)
Jurisdiction is one that doesn’t provide SSN, candidate mistyped when registered (i/e CA, MD)
Have candidate submit a copy of their social security card, candidate may black out any of the sections that are correct, if only last 4 digits is off, candidate can black out the first 5 numbers. Look up the candidate in Registration and hit the Update candidate info link. Change the social security number to reflect what candidate has sent in. And save the candidate. And notes to show why the changes were processed.
Once SSN change is completed in the database, we will need to save this documentation for future reference. C:\Users\tdiaz\OneDrive - ASWB\Exam Admin - General\CSC Info\Change Documentation
Pick the correct year to save the document and you will want to save as Last Name, First name & Auth#.
Other Changes to Information
From the Home Tab click on the find candidate command and find the candidate and then click on Update candidate Info.
You can make any changes that apply to name, address, birth date, address, email address and phone numbers. Then push save candidate.
Once updates have been made then a note needs to be put in the candidate’s record. To enter a note, go to Add/Edit Reg Notes command that is under the home tab.
Enter note in memo and include all changes that were made then push save.