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This is a copy of the FAQ which will be published for users during the week of 3/16/2020

Table of Contents
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Question / Issue

Answer

I get a message “You did not agree to the terms of the Association of Social Work Boards Confidentiality Statement and have forfeited your examination appointment and examination fee”

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  1. The system requires the Candidate to Accept the Confidentiality Statement within 5 minutes of its display on the screen. If they candidate waits too long, or selects the “Decline” the system will not allow the Candidate to continue.

  2. In order to allow the Candidate to be able to take the practice exam we must reissue the practice test using the following process:

    1. Log into the ASWBCentral Site Admin website

    2. Locate and access the Candidates record per your normal process

    3. Locate the practice test that the Candidate can no longer proceed with

    4. Click the “Issue new IPT” link for the practice test,

Note

The “Issue new IPT” link should only be used when the Candidate receives the message about not agreeing to the Confidentiality Statement

I have been approved for extra time when I take my ASWB examination, is there a way for me to increase the time allowed during the practice test?

When the Candidate first accesses their practice test, there is a link in the second paragraph “Click here”

  1. Click the hyperlink

  2. When prompted for a password enter ASWB (all capitals)

  3. Press the Login button

  4. Click the radio button next to the corresponding time you would like to add

  5. Click ok

The second paragraph will be appended with red bold text showing the selection the Candidate made.

Note
  1. Any Candidate may select any additional time option. There is no restrictions or check to make sure that only Eligible candidates choose the eligible options.

  2. Once the Candidate leaves this initial page they will NOT be able to return to the this page to change their option.

I can’t scroll down to accept the terms and conditions.

  1. The system is designed for most standard screen resolutions. The user should set their resolution to at least 1280 x 960.

  2. Have the user try to “zoom out” on the page. Each press of the key combination will zoom out one level

    1. On Windows: Press Control and the minus ( - ) key

    2. On Mac: Press Command and the minus ( - ) key

I can’t find my authorization to test number

Access your authorization to test email that was sent from ASWB. The authorization number is located under Making a test appointment, #2

I do not understand the diagnostic page on my practice test.

On the Diagnostic Page, if you click on the WORDS under “Category”, you will get all the questions – right and wrong, in that category.  If you click on the NUMBER under “Total Incorrect”, you will only get the questions you got wrong.

How do I review questions with out scrolling through every question?

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How do I log into my practice test?

Please go to https://products.aswb.org Your username is your email. If you need a password reset, select “I forgot my password”. Once you login completely, you should see “My Practice Tests” on your Dashboard. Your 30-day access begins when you press the green “Launch” button.

I did not get an email after I purchased the practice test.

Please go to https://products.aswb.org Your username is your email. If you need a password reset, select “I forgot my password”. Once you login completely, you should see “My Practice Tests” on your Dashboard. Your 30-day access begins when you press the green “Launch” button.

When reviewing, some of my incorrect answers were actually correct (both the highlighted and the bubbled answer are the same)

When reviewing, some of my incorrect answers were actually correct (both the highlighted and the bubbled answer are the same)

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I am getting a warning message when trying to purchase the practice test.

This message is letting you know that you have purchased this test previously. There is only one version of the practice test available. If you want to purchase it again, please choose next.

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