This is a copy of the FAQ which will be published for users during the week of 3/16/2020
Question / Issue | Answer |
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I can’t scroll down to accept the terms and conditions. |
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I can’t find my authorization to test number | Access your authorization to test email that was sent from ASWB. The authorization number is located under Making a test appointment, #2 |
I do not understand the diagnostic page on my practice test. | On the Diagnostic Page, if you click on the WORDS under “Category”, you will get all the questions – right and wrong, in that category. If you click on the NUMBER under “Total Incorrect”, you will only get the questions you got wrong. |
How do I review questions with out scrolling through every question? | |
How do I log into my practice test? | Please go to https://products.aswb.org Your username is your email. If you need a password reset, select “I forgot my password”. Once you login completely, you should see “My Practice Tests” on your Dashboard. Your 30-day access begins when you press the green “Launch” button. |
I did not get an email after I purchased the practice test. | Please go to https://products.aswb.org Your username is your email. If you need a password reset, select “I forgot my password”. Once you login completely, you should see “My Practice Tests” on your Dashboard. Your 30-day access begins when you press the green “Launch” button. |
When reviewing, some of my incorrect answers were actually correct (both the highlighted and the bubbled answer are the same) | When reviewing, some of my incorrect answers were actually correct (both the highlighted and the bubbled answer are the same) |
I am getting a warning message when trying to purchase the practice test. | This message is letting you know that you have purchased this test previously. There is only one version of the practice test available. If you want to purchase it again, please choose next. |