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Extending registrations due to COVID related incidents

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This article will explain the process followed when a bulk incident is reported by Pearson Vue regarding Candidates impacted due to COVID-related shutdowns, hours of operation changes, or forced rescheduling.

This process will be in effect through December 31st 2020.

Process

  1. CSC opens a Bulk Incident ticket in JIRA following the standard Bulk Incident process

    1. CSC will indicate in the incident description that the incident is regarding COVID rescheduling

  2. IT will create the incidents for all candidates indicated in the JIRA ticket

  3. IT will determine if the affected Candidate is eligible for a registration extension.

  4. If eligible for an extension, IT will process the extension

  5. IT will update the list of affected Candidates provided in the Jira ticket with

    1. the corresponding Incident number

    2. indication if an extension has been processed

    3. the new registration expiration date

    4. the email address notified of the extension

Determining if a Candidate is eligible for an extension

  1. A registration is eligible for extension if BOTH of the following criteria is met

    1. If the Registration End date of the Candidate affected is within 90 days of the Incident Report date (or scheduled appointment date whichever occurs last)

    2. The Candidate’s approval end date is AFTER the current Registration end date

Procedure to Extend registration

 

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