Quick Pointers

• There is only one version of the practice test for each category. Candidate will receive a pop up if they do purchase again stating the same thing. If they wish to purchase the practice test, please click NEXT to continue.

• There is no online practice test available for the Advanced Generalist Exam.

• Candidates who have been approved to take the associates level exam can purchase the bachelor’s level practice test since it shares the same content outline.

Common Questions.

I passed the practice test, but I failed the real exam. Why didn’t I pass?

The practice test is meant to get candidates familiarized with the format of the exam. The practice test does not dictate whether a candidate will pass or fail the exam.

A candidate is asking for their authorization number to purchase the practice test.

Look up the candidate in the registration database and make sure they are registered. If registered, resend the authorization email from the registration database.

If the candidate is not registered, let them know they will have to register for the exam. Once they have received their authorization email, they will be able to purchase the practice test with the authorization number that’s provided on the email.

• A candidate calls in and states that she was getting ready to begin her practice test. She stepped away for a few minutes and then returned to her desk. The practice test stated that she did not accept the terms and conditions and her exam fee has been forfeited.

• The candidate must accept the terms & agreement within 6 minutes of its display on the screen. You will need to have the candidate email practicetest@aswb.org, and we will reissue a new practice test.

Common Errors

Error: PE-NF10- The Authorization to Test number you provided is not eligible to purchase a Practice Test at this time.

• If by phone

  • You can provide the authorization number to the candidate directly but be sure to send the authorization to test email also for future reference.

• If by email

  • Use the canned reply #PT- Auth for practice test error: PE NF01 and resend the authorization email on registration database.

Error: PE-P010- You have purchased this same practice test previously.

• If by phone

  • Let the candidate know that they have previously purchased the practice test, and make sure they are aware will be receiving the same exact test. They will need to click NEXT to continue to purchase the practice test.

• If by email

• use the canned reply #PT- Same practice test error PE-P010

Candidate calls in and states they did not accept the terms and conditions/time out.

Have candidate email Practicetest@aswb.org

If a candidate is experiencing issues logging in with their password, they can reset their password. If they are not able to retrieve the temporary password, you may reset for them on the login page on Site Admin. You will put in the candidate's email address used to purchase test and reset.

Remind the candidate to manually type in the password, do not copy and paste as that will not always work.

A candidate may have created 2 accounts, and they are logging into the wrong account.

• You will need to log into Site Admin and verify the email addresses the candidates have used to purchase the practice test. Once you have located the correct email address the candidate has purchased the practice test under, you can share that information with the candidate.

• If the candidate has purchased the practice test under the incorrect email address or if you see there are duplicate accounts, you will need to have the candidate email Practicetest@aswb.org.

Searching for an order in Products database

To search for an order, you can search in any of the following fields: The candidate’s first and last name, state, candidate ID# and/or date of the order. Under Date Range, if you are unsure of the date of the order you can narrow the dates in which an order has been placed. When looking by date ask the candidate the approximate day/ month they ordered the product. Once you find the order, click on the right order by highlighting it, and then hit “Display Selected Order” to open it.

Open

Displaying an order

Opening the order tells you the email address it was sent to, the level of exam and candidates' information. You can resend receipts or add notes if needed. *** Disregard InitialPassword, this is NO longer usable ***

Open

If candidate is having Issues purchasing exam Online:

• Make sure Authorization number the candidate is using is correct. If the candidate is unsure where authorization is, offer to provide over phone, email, or chat. Make sure to also resend the authorization to test email to the candidate for future reference.

• Make sure they put their first name in the first name field.

• Make sure they put their last name in the last name field.

• Make sure you do not use copy/paste or auto-fill. Candidates should be typing in.

• After this page is complete, the candidate will be prompted to create an account or log in. You can ask the candidate if they have purchased before, or you may look in Site Admin to see if the candidate has an account already.

Logging in to the Practice Test

Click on Log in to your practice test.

• If the candidate has forgotten their password, they will need to click on forgot password.

• The candidate will need to manually type in the password as cop and paste does not always work.

Once the candidate has logged in, they will be able to view their practice test on their dashboard.

• When the candidate is ready to begin their practice test, they will need to click on launch.

• The time begins once they have launched the practice test. The candidate may log in and out as much as they please. They will need to completely “X” out of the practice test. Once they have logged back in, the time will start where they left off at.

Purchasing Practice Test Over the Phone with Candidate

After ordering the Practice Test

After a practice test has been ordered over the phone, you will need to log into Site Admin after 30 minutes from purchase to confirm that the practice test is attached to the candidate’s dashboard.

You will type in *CTRL +F and enter the candidate’s name in the search field to locate their account.

• The above picture shows a practice test added to the dashboard.

• If it is blank (no purchase date), the practice test did not attach to the candidate's dashboard, and you will need to reach out to a specialist 2 to have them submit a Jira so that the practice test can be manually attached to the candidate’s account by Robert.

Duplicate Accounts

• The picture below shows 2 accounts for the candidate Aaronson, Samantha.

• If the candidate purchased the practice test under an incorrect email, you would need to have the candidate email Practicetest@aswb.org. Specialist 2 will be able to correct the candidates’ email address on their Practice test account and delete the duplicate account.