CSC & IT Meeting - 08/19/2021

Robert Adach

Dan Sheehan

Tanya Carpenter

Subrena Breeden

Felicia Dennison

Robert

1. Wendy has requested that the Helpdesk.com teams “Practice Test - Triage”; “Practice Test - Support”; and “Practice Test - Sales” be combined

2. IT Recommends the following to address this

• Rename PracticeTest-Support to PracticeTest-Support(OLD)

• Rename PracticeTest-Triage to PracticeTest-Support

• Setup automated workflow rule - to move any ticket updated in PracticeTest-Support(OLD) to PracticeTest-Support

• Setup automated workflow rule - to move any ticket updated in PracticeTest-Sales to PracticeTest-Support

• Remove all staff from PracticeTest-Sales

• Remove all staff from PracticeTest-Support(OLD)

Robert

Update on Exam Registration Expanded Gender option Project

• Review ITs findings for additional work requested - https://aswborg.atlassian.net/l/c/AQ2X0uzd

• Discuss desktop changes / screens

• Overall Project Update

Robert

Jira / Confluence Login changes

• Phase 1 - to be completed by September 12th

  • We are migrating everyone from “Customer” to “user” accounts. This allows us to limit access to documentation/tickets/areas of the system

  • Working with Atlassian support to merge customer and user accounts for some staff.

• Phase 2 - turn on Single sign-on functionality - TBD

  • Staff will not need to enter their username/password to access the site as we will use their Active Directory credentials

Tanya

Athena Migration / Exam Data project update (if needed)

Robert

Discuss the questions Wendy had about setting up TOC on Confluence pages and page layout.