ABANDONED - Exam Registration Extension Pack Sales
- Robert Adach
Target release | |
|---|---|
Epic | |
Document status | DRAFT |
Document owner | @Robert Adach |
Business POC | @Felicia Dennison |
Designer | @Robert Adach |
Developers | @Robert Adach |
QA |
THIS PROJECT WAS ABANDONED IN 11/2021 DUE TO OTHER PRIORITIES
Goals
All authorized ASWB staff the ability to sell Candidates one or more extensions of ASWB Exam registration.
In agreement with CSC, IT will provide several design options that include multiple layers of automation to the extension pack sales process. The options will vary in the amount of manual changes the ASWB staff member must undertake to complete all necessary actions, and the amount of effort by IT needed to implement.
Terminology
For consistency within all project related documentation, the following terms will used as defined here:
Term | Definition |
|---|---|
Extension pack | A 30 calendar day window of time that may be purchased and applied to the end of a Candidates registration |
Authorized ASWB staff | Any ASWB staff member who has the authority to log into the crcManagement.exe application |
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Background and strategic fit
The CSC team has observed an increase in the number of candidates who are requesting their registration be extended due to difficulties in sitting for the examination. The causes for these difficulties vary, although many are related to COVID-based restrictions. Although ASWB has extended registrations en masse previously due to COVID scheduling issues, it is now seen that individual case by case review of extension requests are necessary, and the opportunity to share the expenses related to processing a registration extension could be shared with the candidate.
Assumptions
The work related to this project will need to be approved by Senior management before it may begin.
All changes to scope must be approved by senior management.
Only staff who have access to the crcManagement system will be able to complete this change
Requirements
Title | Importance | User Story | Notes | |
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| 1 | A registration may only be extended if the Candidates approval has not expired | Should have | TBD |
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| 2 | An extension may only be purchased in 30-day increments | Must have |
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| 3 | The candidate registration expiration date will be updated by the system to reflect the purchase | Should have |
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| 4 | The price charged per extension pack can not be altered | Must have |
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| 5 | The extension window purchased may not exceed the remaining time left on the candidates approval | Should have |
| If the approval expires in 50 days, the candidate may only purchase 5 extension packs. |
| 6 | The extension may only be applied in full 30 day increments | Must have |
| If the candidate has 47 days remaining on their approval, they may only purchase 4 extension packs. |
| 7 | A specific registration extension email will be sent upon successful completion of the order | Should have |
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| 8 | A reinstatement fee will be available to charge for registrations which have expired at the time of extension pack sales | Must have |
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| 9 | The reinstatement fee will be automatically added to the sale if appropriate | Should have |
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| 10 | Revenue reports will capture and identify registration extensions | Must have |
| Exact scope and level of effort will be know following additional requirements gathering |
Design options
In agreement with CSC, IT will provide several design options that include multiple layers of automation to the extension pack sales process. The options will vary in the amount of manual changes the ASWB staff member must undertake to complete all necessary actions, and the amount of effort by IT needed to implement.
Option | Req. 1 | Req. 2 | Req. 3 | Req. 4 | Req. 5 | Req. 6 | Req. 7 | Req. 8 | Req. 9 | Req. 10 | Implementation Timeline* | |
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| 1 | A - no automation |
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| Yes | 2 weeks |
| 2 | B |
| Yes |
| Yes |
| Yes |
| Yes |
| Yes | 4-6 weeks |
| 3 | C | Yes | Yes |
| Yes | Yes | Yes |
| Yes |
| Yes | 5-6 weeks |
| 4 | D | Yes | Yes |
| Yes | Yes | Yes |
| Yes | Yes | Yes | 5-7 weeks |
| 5 | E - Maximum | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 8 weeks |
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*Timelines listed represent IT development and testing time. Additional time should be made available for testing by the Exam Services team
Questions
Below is a list of questions to be addressed as a result of this requirements document:
Question | Outcome |
|---|---|
What is the estimated price per extension pack? | As of 9/9/2021, a specific amount has not been determined (per Felicia). |
Is there a maximum number of extensions we will to sell for a single approval? For example, if they have a 5 year approval period, would we sell 4 years worth of extensions? | As of 9/9/2021, no decision has been made (per Felicia). |
Not Doing
Technical Review (IT)
Impact Review
A review of all registrations that have occurred since 1/1/2019 where the registration period was for more than 12 months and were not part of any bulk COVID extension groups revealed the following:
140 total registrations were extended
86 completed the exam within the extension period
24 did not take the exam and did not register (approval was still good)
19 did not take the exam and did not register (approval expired or less than 90 days were left)
11 registered again without taking exam on same approval
3 month average extension period added to registrations.
$83.75 - average price of extension periods during period (6 extensions were capped at the exam cost to avoid over paying)
$11,655 - total revenue that would have been generated at $25 per extension pack (6 extensions were capped at the exam cost to avoid over paying)
The figures listed here are based on data pulled on Sept. 9, 2021. Registration extension processes and changes to approval data during the reported period may impacted the overall accuracy of the data.
