CSC & IT Meeting - 2021/10/21

Date

Oct 21, 2021

Invited	Attended

In this meeting we will

Item	Presenter	Notes

Item	Presenter	Notes
New Exam Registration pages	Robert	Discuss any questions
IL Masters Exam change Update	Robert	Number of Pages viewed: 2100 (YTD)
LiveChat	Robert	Account has been reactivated and base configurations completed. Meeting to be held next week (10/26) to discuss configurations
Helpdesk.com Reports	Robert	Confirm metrics # of tickets assigned escalated closed Close rate (#of tickets closed or solved divided by number of tickets assigned resolved on first contact response (FCR) Avg. number of agent responses on ticket Avg. Time to initial response * Avg. Time to solution (or close)* The following is used to calculate durations Based on a 9:00am - 5:00pm work days Holidays and Weekends excluded
New Board Portal requirements review	Robert	Project kickoff scheduled for next week
Jira Tickets	ALL	Discuss who should/can request changes for Helpdesk.com Update on LMR-6462

@Felicia Dennison to document the logic for 90-day waiting period that should be applied to prevent Candidates from registering early.

@Subrena Breeden to open a Jira ticket regarding non-std testing.